I had previously laid out $$ to the National Archives twice--once right before the pandemic, and then again last month, hoping I could get information. After spending $60, I received a letter stating they couldn't help because my 2nd great-grandfather had a common name. I heard about Gopher, and gave it a try. Bob at Gopher responded so quickly, and went over my information, comparing it to the 3 soldiers who had the same name, and were in the same unit. We were able to pinpoint which person it was by process of elimination. Bob was so kind, and the turnaround time was incredibly fast, along with great communication. I received a PDF file of my 2nd great grandfather's service record--24 pages long! I could not be happier and highly recommend their service. Thank you Bob!