I had submitted a NARA reproduction request 16 months ago for a civil war pension file (and been charged for it!), but had no update from NARA despite multiple follow-up emails and checking their Order Status website.
After seeing some online posts recommending Gopher Records I e-mailed and asked if they could help me get the record. Bob got back to me within a day and I had the files in my inbox within 2 business days!
AND here’s the kicker – he helped get me a refund from NARA too. Bob was very quick, helpful and personable – I can’t recommend him highly enough! I suspect I’m not the only one who’s having NARA problems, so if you are – reach out to Gopher Records to help you finally get your files.
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