Incredibly fast turnaround, less expensive than going directly to NARA, personalized (friendly, courteous and amazing) service. I should have been using Gopher long ago.
I got a Civil War file about 2 years ago directly from NARA that took months. nothing against them–they are overwhelmed. It included two photos of marginal quality. People on Facebook were singing the praises of Gopher so I thought, I’ll reorder the file and see if they can get better copies of those photos.
WOW.
Not only yes, but Bob realized they were photostat copies of tintypes, and talked to a supervisor about finding the tintypes, and wrote a letter to retrieve them. Turns out they had been removed before NARA got the file but what incredible customer service. And I got the complete file (I might have missed that NARA had sent the file in 2 parts but Bob got everything).
This file is a treasure trove of info, but getting the higher quality photos was worth every penny.
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