You may cancel an order until the day before the records are scheduled for retrieval from NARA. Since orders are processed in the order in which they are received, that schedule is not always predictable and is not published. You are welcome to contact us, however, to determine if your records are scheduled to be processed imminently. If not, we can cancel your order. No refund is necessary in this case since we do not ask you to pay anything until after the records have been retrieved.
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