If we find that the records that you ordered have already been digitized and are online, then we will refer you to that site at no charge. Most of the web sites for such online records are free. Some require a subscription fee but, in those cases, there are a variety of legal ways to access them for free as described in THIS blog post.
If none of those options are available to you, then write to us and we can provide copies of the records for free (or for a small fee if required by the “Terms and Conditions” of the commercial site in question).