The following status codes reflect where your order is in the fulfillment process.
IMPORTANT NOTE: Some of these status codes will not apply to your order. Codes that refer to NARA STL, for instance, are only relevant in cases where we have had a conversation with you and you have specifically approved our search for your records in that facility.
| Code | Meaning |
|---|---|
| New | We have not yet reviewed your order. |
| Waiting Customer | We have written to you with a question and are waiting for your response. If you have not heard from us, please check your junk/spam folder(s) for an email from Outgoing@GopherRecords.com. |
| Ready for DC | The preliminary research is done, indexes have been consulted, etc., and your order is ready to be processed at NARA in DC. |
| Requested NARA DC | We have requested your original records from NARA and processing is imminent. |
| Waiting Consultation NARA DC | We are having trouble finding your records so we are in the process of consulting with NARA experts. |
| Held at NARA DC | We have not yet received your original records or they have not yet been scanned. Processing is still imminent, though, so don’t panic. |
| Finished at DC | The scanning is done. We are doing some post-processing of the PDF and generating the invoice. |
| Not DC/Ready for NARA STL | We’ve had a conversation with you and the pension is in the queue for searching at NARA in St. Louis. |
| Requested NARA STL | We have requested the original record from NARA in St. Louis and we are waiting to be told whether or not they have it. |
| Held at NARA STL | The pension has been found at NARA in St. Louis and we are waiting for an appointment to scan it. |
| Not DC/STL; Requires FOIA | We have been notified by NARA in St. Louis that they do not have the pension. We are preparing a “Freedom of Information Act” request for the Veterans Administration. |
| FOIA email/faxed | A FOIA request has been sent and we are waiting for a response. |
| Invoiced | Your records are complete and we have emailed an invoice to you. If you have not seen it, then please check your junk/spam folder(s) for an email from Service@PayPal.com. |
| Paid | We have received your payment and we are preparing to send download instructions to you. |
| Delivered | We have emailed download instructions to you. If you have not seen that email, then check your junk/spam folder(s) for an email from Outgoing@GopherRecords.com. |
| Closed | Your order has been delivered and is effectively closed. |
If you see a code that is not include in this table, then please contact us at Info@GopherRecords.com for an explanation.
